Managed Services
- 24/7 infrastructure and application monitoring
- Proactive optimization and management
- Security and compliance assurance
- Regular technology refreshes
- Predictable cost model with SLA guarantees
Why Choose Our Managed Services?
Domain Expertise
Deep understanding of your industry and business context
Technical Excellence
App optimizing and monitoring expertise from experienced practitioners
Data Privacy Focus
Secure handling of sensitive information
Practical Innovation
Balance of proven techniques and innovative approaches
Future-Proofing
Scalable, maintainable solutions designed for evolution
End-to-End Support
From concept to deployment and ongoing optimization
Our Managed Services Approach
- Real-Time Performance Monitoring:
- Continuous surveillance of critical systems with instant alerting for potential issues before they impact business operations.
- Comprehensive System Visibility:
- End-to-end monitoring across on-premises, cloud, and hybrid environments through unified monitoring dashboards.
- Automated Incident Response:
- Implementation of intelligent response mechanisms that resolve common issues without human intervention.
- Predictive Analytics Integration:
- Application of machine learning to identify patterns indicating potential future failures or performance degradation.
- Continuous Environment Tuning:
- Ongoing refinement of system configurations to maximize performance, reliability, and cost-efficiency.
- Capacity Planning and Scaling:
- Regular analysis of resource utilization with proactive provisioning to accommodate growth and peak demands.
- Automated Patch Management:
- Systematic application of security updates and bug fixes with minimal disruption to business operations.
- Preventative Maintenance Programs:
- Scheduled system health checks and optimization activities preventing performance degradation and downtime.
- Continuous Vulnerability Management:
- Regular scanning and remediation of security vulnerabilities across infrastructure and applications.
- Compliance Control Monitoring:
- Ongoing verification of regulatory compliance with detailed reporting for HIPAA, PCI DSS, GDPR, and other frameworks.
- Security Incident Detection and Response:
- 24/7 monitoring for security threats with rapid containment and remediation of potential breaches.
- Identity and Access Management:
- Ongoing administration of user permissions and authentication systems to enforce least-privilege principles.
- Technology Roadmap Management:
- Strategic planning for system upgrades and migrations aligned with business objectives and vendor lifecycles.
- End-of-Life Mitigation:
- Proactive replacement of deprecated technologies before they become security or operational risks.
- Non-Disruptive Upgrade Implementation:
- Carefully orchestrated technology transitions minimizing impact on business operations.
- Innovation Integration:
- Regular introduction of new capabilities and features that enhance business productivity and competitive advantage.
- Outcome-Based Service Agreements:
- Clear definition of service levels with measurable performance metrics and business-aligned objectives.
- Transparent Fixed-Fee Pricing:
- Predictable monthly costs without unexpected charges, simplifying budget planning and management.
- Service Credit Guarantees:
- Financial assurance through service credits when agreed performance levels are not achieved.
- Tiered Service Options:
- Flexible service packages allowing selection of appropriate support levels for different systems based on criticality.
Clients
